Tracked delivery is a flat rate. It costs €4.90. It becomes free when your basket reaches €39.

As soon as your package is shipped, you will receive a tracking number by email so that you can follow your package with complete peace of mind. To track your package in real time, we recommend using this portal:

https://parcelsapp.com/

Simply enter the tracking number via the link above to have real-time access to tracking.

In order to guarantee efficient delivery, home delivery is provided by several different carriers. In order to preserve the planet, we use Urb-it for delivery in Paris and surrounding areas.

Your purchases will be delivered to your mailbox. If there is no information about your postal address, the postman can drop off the package at the nearest relay point.

It is quite normal, in order to facilitate our internal logistics, we send the items in different packages. You should receive the rest of your in the following days.

In order to guarantee you a shipment as soon as possible, we process orders within 24 hours. To avoid high storage and labor costs, we work directly with our suppliers and therefore have no intermediaries. This allows us to offer you really advantageous prices compared to what you could have in a physical store. The products are delivered to the delivery address indicated during the ordering process. The delivery time is approximately 10 working days. In the event of a shipping delay, an email will be sent to you to inform you of any possible consequences on the delivery time indicated to you.

Your parcel will be left in your mailbox if its dimensions allow it. The postman may also hand it over to a caretaker or concierge, you will then be informed by a notice of passage inviting you to come and collect it from the latter. Otherwise, the postman must ring your doorbell to try to deliver it to you. In your absence, a neighbor may possibly agree to take your parcel and then give it to you, which will save you from having to go and collect it from a post office. In this case, a notice of passage with the number of your parcel and the name and address of the neighbor to whom it was delivered will be left for you.

Your security, our priority: our site only offers secure and guaranteed risk-free payment methods.

We accept: Credit cards Debit cards Our online payment services:

Paypal*
Stripe*

*Paypal - As a banking institution within the European Union, PayPal offers you more than 10 years of experience in secure online payments. It's simple, fast, free and recognized worldwide for its efficiency.

*Stripe is a global payment platform. It supports over 150 local and global payment methods (Mastercard, Visa) to give you maximum payment options. Your bank details or credit card information will not be shared with us under any circumstances. All payments are protected by our 128-bit SSL encrypted payment processor. We do not currently accept checks.

Yes. The "HTTPS" present in our store URLs demonstrates the quality of our services. HTTPS is the variant of "http" secured by the use of SSL/TLS protocols. HTTPS is used to protect financial transactions on merchant sites. As e-retailers, we are aware that the use of SSL is becoming essential these days.

This is the best way to protect your data and protect yourself from hacking or identity theft. Visually, the SSL certificate is represented by a padlock that appears in the URL bar of the web browser. It is also represented by an "s" which means "secure" and is added to the "http" protocol on the website in the address bar.

If you are not satisfied with your order, we can issue a full refund of your order. To do this, simply follow the instructions above to return your order to us.

Place the product(s) to be returned in suitable packaging.

Send an email from our contact form, mentioning the reason for the return, the product(s) you wish to return.

Wait for our return confirmation by email, we will send you a pre-paid delivery slip to stick on the package.

Take the box to your post office.

Your exchange or credit will be processed within 72 hours after receiving your package. You will receive an email when the refund or exchange is made.

Place the product(s) to be returned in suitable packaging.

Send an email from our contact form, mentioning the reason for the return, the product(s) you wish to return.

Wait for our return confirmation by email, we will give you the return address.

Take the box to your post office.

Use a delivery note with registered mail. Keep the proof of deposit duly completed and stamped by the postal services. Your exchange or refund will be processed within 72 hours after receipt of your package. You will receive an email when the refund or exchange is made.