General conditions of sale
ARTICLE 1 - PURPOSE
These conditions govern sales by the company Ultime-Legging, located at 422b chemin du badaffier, 84700 SORGUES, France.
ARTICLE 2 - PRICE
The prices of our products are indicated in euros, all taxes included (VAT and other taxes applicable on the day of the order), unless otherwise indicated and excluding processing and shipping costs.
In the event of an order to a country other than metropolitan France, you are the importer of the product(s) concerned. Customs duties or other local taxes or import duties or state taxes may be payable. These duties and sums are not the responsibility of the company Ultime-Legging. They will be your responsibility and are your sole responsibility, both in terms of declarations and payments to the competent authorities and organizations in your country. We advise you to inquire about these aspects with your local authorities.
All orders, regardless of their origin, are payable in euros.
Ultime-Legging reserves the right to modify its prices at any time, but the product will be invoiced on the basis of the price in effect at the time of validation of the order and subject to availability.
The products remain the property of the company Ultime-Legging until full payment of the price.
Please note: as soon as you take physical possession of the products ordered, the risks of loss or damage to the products are transferred to you.
ARTICLE 3 - ORDERS
The contractual information is presented in French and will be confirmed at the latest at the time of validation of your order.
The company Ultime-Legging reserves the right not to record a payment, and not to confirm an order for any reason whatsoever, and more particularly in the event of a supply problem, or in the event of a difficulty concerning the order received.
ARTICLE 4 - VALIDATION OF YOUR ORDER
Any order placed on the website www.ultime-legging.com implies acceptance of these General Conditions. Any order confirmation implies your full acceptance of these general conditions of sale, without exception or reservation.
All data provided and the recorded confirmation will constitute proof of the transaction.
You declare that you are fully aware of this.
The order confirmation will be worth signature and acceptance of the operations carried out.
A summary of your order information and these General Conditions will be sent to you in PDF format. via the email address confirming your order.
ARTICLE 5 - PAYMENT
By validating your order, you are obligated to pay the price indicated.
Payment for your purchases is made by credit card using the secure Stripe and Paypal system.
The card debit is automatically executed by your bank. However, if the item is not available, you will be refunded via the payment method used for your purchase.
ARTICLE 6 - WITHDRAWAL
In accordance with the provisions of Article L.121-21 of the Consumer Code, you have a withdrawal period of 14 days from receipt of your products to exercise your right of withdrawal without having to provide reasons or pay a penalty.
Returns must be made in their original condition and complete. In this context, you are liable. Any damage suffered by the product on this occasion may be such as to invalidate the right of withdrawal.
Whether it is for an exchange request, a credit note or a refund, simply contact us using our contact form, specifying your choice as well as the item(s) you wish to return.
In the event of exercising the right of withdrawal, the company Ultime-Legging will reimburse the sums paid, within 14 days following notification of your request and via the same payment method as that used when ordering.
EXCEPTIONS TO THE RIGHT OF WITHDRAWAL
In accordance with the provisions of Article L.121-21-8 of the Consumer Code, the right of withdrawal does not apply to:
- The provision of services fully performed before the end of the withdrawal period and the performance of which began after the consumer's express prior agreement and express waiver of his right of withdrawal.
- The supply of goods or services whose price depends on fluctuations in the financial market beyond the control of the professional and likely to occur during the withdrawal period.
- The supply of goods made to the consumer's specifications or clearly personalized.
- The supply of goods liable to deteriorate or expire rapidly.
- The supply of goods which have been unsealed by the consumer after delivery and which cannot be returned for reasons of hygiene or health protection.
- The supply of goods which, after being delivered and by their nature, are inseparably mixed with other items;
- The supply of alcoholic beverages whose delivery is deferred beyond thirty days and whose value agreed upon at the conclusion of the contract depends on fluctuations in the market beyond the control of the professional.
- The supply of audio or video recordings or computer software where they have been unsealed by the consumer after delivery.
- The supply of a newspaper, periodical or magazine, except for subscription contracts to such publications.
- Transactions concluded at a public auction.
- The supply of digital content not supplied on a tangible medium, the execution of which has begun after the consumer's express prior consent and express waiver of his right of withdrawal.
ARTICLE 7 - RETURN
At Ultime-Legging, we are committed to providing you with an exceptional shopping experience. We understand that sometimes you may need to return a product, and we have return policies in place to ensure your satisfaction. Please read the information below carefully to understand our return policy.
Free Returns
If you are not completely satisfied with your purchase and would like to exchange for another item, obtain a credit, or a refund, we will cover the return costs . You can contact us to arrange the return of the item within 100 days of the date of receipt of your order.
Return Conditions In order for your return to be accepted, please ensure that the item you are returning meets the following criteria:
- The item must be in its original condition, unworn, unwashed and with all tags attached.
- The item must be returned in its original packaging or equivalent packaging to ensure its protection during transport.
- Personalized products, final sale items, and hygiene products (such as underwear) are not eligible for return unless there is a manufacturing defect.
Note: Once the return slip has been sent to the customer, it is valid for a period of 15 calendar days. After this period, we will no longer be able to provide a new return slip. In this case, it will be the customer's responsibility to return the package at their own expense to the return address provided. We therefore recommend that you send the return as soon as possible to avoid any inconvenience.
Our products are offered as long as they are visible on the website www.ultime-legging.com and while stocks last.
If a product is unavailable after you have placed your order, we will inform you by email. Your order will be automatically cancelled and no bank debit will be made.
ARTICLE 9 - DELIVERY
The products are delivered to the delivery address indicated during the order process, within the time indicated on the order confirmation page.
To avoid high storage and labor costs, we work directly with our suppliers and therefore have no intermediaries. Suppliers ship the items directly to your postal address, the delivery time varies between 5 and 14 days. In the event of a shipping delay, an email will be sent to you to inform you of any possible impact on the delivery time indicated to you.
In accordance with legal provisions, in the event of a delay in delivery, you have the option to cancel the order under the terms and conditions defined in Article L 138-2 of the Consumer Code. If you receive the product in the meantime, we will refund it and cover the shipping costs under the conditions of Article L 138-3 of the Consumer Code.
In the event of deliveries by a carrier, the company Ultime-Legging cannot be held responsible for late delivery due exclusively to the unavailability of the customer after several proposed appointments.
ARTICLE 10 - WARRANTY
All our products benefit from the legal guarantee of conformity and the guarantee of hidden defects, provided for by articles 1641 and following of the Civil Code. In the event of non-conformity of a product sold, it may be returned, exchanged or refunded.
All claims, requests for exchange or refund must be made by email within 100 days of receipt of the order.
Products must be returned to us in the condition in which you received them with all the elements. Shipping costs will not be refunded.
If you want an exchange, a credit or a refund, we will cover the return costs. We will send you a pre-paid return slip.
The provisions of this Article do not prevent you from benefiting from the right of withdrawal provided for in Article 6.
ARTICLE 11 - RESPONSIBILITY
The products offered comply with current French legislation. Ultime-Legging cannot be held liable in the event of non-compliance with the legislation of the country where the product is delivered. It is your responsibility to check with the local authorities the possibilities of importing or using the products or services you plan to order.
Furthermore, the company Ultime-Legging cannot be held responsible for damage resulting from improper use of the product purchased.
Finally, the liability of the company Ultime-Legging cannot be engaged for any inconvenience or damage inherent to the use of the Internet network, in particular a break in service, an external intrusion or the presence of computer viruses.
ARTICLE 12 - APPLICABLE LAW IN THE EVENT OF DISPUTES
These General Terms and Conditions are subject to French law. In the event of a persistent disagreement over the application, interpretation and execution of these General Terms and Conditions, and in the absence of an amicable agreement, any dispute will be brought before the competent French courts.
ARTICLE 13 - MEDIATION
In accordance with the provisions of the Consumer Code concerning the amicable settlement of disputes, the Customer has the right to use a consumer mediator free of charge (except for any lawyer and expert fees) with a view to the amicable resolution of a dispute between him and Ultime-Legging. Ultime-Legging adheres to the Consumer Mediation Service of Justice Conciliators (CM2C) whose contact details are as follows: RESSE CM2C 49 Rue de Ponthieu 75008 Paris – https://www.cm2c.net/. After prior written steps by consumers towards Ultime-Legging, the Mediator Service may be contacted for any consumer dispute that has not been resolved.
ARTICLE 14 - INTELLECTUAL PROPERTY
All elements of the site www.ultime-legging.com are and remain the intellectual and exclusive property of the company Ultime-Legging . No one is authorized to reproduce, exploit, rebroadcast, or use for any purpose whatsoever, even partially, elements of the site whether software, visual or audio. Any simple or hypertext link is strictly prohibited without the express written consent of the company Ultime-Legging .
ARTICLE 15 - PERSONAL DATA
Ultime-Legging reserves the right to collect personal information and data about you. They are necessary for the management of your order, as well as for the improvement of the services and information that we send you.
They may also be transmitted to companies that contribute to these relationships, such as those responsible for the execution of services and orders for their management, execution, processing and payment.
This information and data is also retained for security purposes, in order to comply with legal and regulatory obligations.
In accordance with the law of January 6, 1978, you have the right to access, rectify and oppose personal information and data concerning you, directly on the website.
ARTICLE 16 - ARCHIVING PROOF
The company Ultime-Legging will archive purchase orders and invoices on a reliable and durable medium constituting a faithful copy in accordance with the provisions of article 1348 of the Civil Code.
ARTICLE 17 - TELEPHONE CANVASSING
As part of these T&Cs, the member's telephone number is collected, giving us the opportunity to contact them via this means of communication. However, any consumer has the right to register free of charge on the telephone canvassing opposition list called Bloctel according to article L223-1 of the Consumer Code" and available at the following address: https://www.bloctel.gouv.fr/